A2ZSOUQ.AE Return and Cancellation Policy

At A2ZSOUQ.AE, we strive to provide our customers with the best shopping experience possible. We understand that there may be situations where you need to return a product or cancel an order. Please read our return and cancellation policy carefully to ensure a smooth and hassle-free process.

Return Policy:

We accept returns on products that meet the following conditions:

1. Faulty Product: You may return a product within 7 days of receiving it if it is faulty or defective. We will replace the item or provide a full refund, including shipping charges, in such cases.

2. Product Condition: To be eligible for a return, the product must be in its original condition. This means the product should be unused, undamaged, and in the same condition as when it was received. It should also include all original packaging, tags, labels, and accessories.

Return Process:

To initiate a return, follow these steps:

1. Contact our customer support team within 7 days of receiving the product to report the issue and request a return. You can reach our support team through [contact information provided on our website].

2. Provide the necessary information, including your order number, product details, and the reason for the return.

3. Our customer support team will guide you through the return process, including arranging for product pick-up or drop-off.

4. Once we receive the returned product and verify its condition, we will process the refund or replacement within a reasonable time frame.

Cancellation Policy:

You may cancel an order under the following conditions:

1. You can cancel your order within 24 hours of placing it, as long as the product has not been shipped. Orders that have already been shipped cannot be canceled.

2. To cancel an order, please contact our customer support team with your order number as soon as possible. We will assist you in the cancellation process.

Refund Policy:

For eligible returns and cancellations, we will process your refund in the following manner:

1. If you paid for your order via credit card, debit card, or digital payment methods, your refund will be credited to the original payment method.

2. If you paid in cash on delivery, your refund will be provided via a suitable alternative method discussed with our customer support team.

Please note that the time it takes for a refund to be processed and credited to your account may vary depending on your payment method and financial institution.

At A2ZSOUQ.AE, your satisfaction is our top priority. We aim to handle returns, cancellations, and refunds efficiently and fairly. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.

This policy is subject to change, so we recommend checking our website for the most up-to-date information regarding our return and cancellation policies.